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Ukase is committed to providing a reliable, transparent and convenient delivery experience for customers purchasing our products, including Bookmarks, Posters, Umrah Manuals and Quran Labeling products. We understand the importance of receiving printed and customized products safely and on time, and we make reasonable efforts to ensure secure processing, packaging and delivery across India.
Once your order has been dispatched, you may receive an order/shipping confirmation through the contact details provided during checkout, including Email, SMS or WhatsApp where available.
Ukase currently focuses on shipping within India. International shipping is not available unless specifically confirmed by Ukase for a particular order.
Standard Shipping:
Standard shipping charges, if applicable, will be calculated and displayed at checkout based on the order, delivery location, product quantity and applicable courier charges.
Express Shipping:
Express or priority delivery may be available for selected locations. Applicable charges and estimated delivery time will be displayed or communicated before order confirmation.
COD Charges:
Cash on Delivery (COD), where available, may be subject to an applicable COD or convenience charge. Any such charge will be displayed or communicated to the customer before order confirmation.
Handling Fees:
Ukase does not impose hidden handling or packaging charges. Any applicable additional charges will be communicated to the customer before the order is confirmed.
Order Processing:
Most orders are prepared and dispatched within 1–3 business days. Customized, personalized or bulk orders may require additional processing time depending on the product and order requirements.
Standard Delivery:
Standard delivery generally takes approximately 3–7 business days after dispatch, depending on the customer's location, PIN code and courier service.
Express Delivery:
Where express delivery is available, delivery may generally take approximately 1–3 business days after dispatch. Actual delivery time may vary depending on the destination and courier network.
Remote Areas:
Deliveries to remote, rural or difficult-to-service locations may require additional time. Delivery timelines may also vary depending on courier availability at the destination PIN code.
Multiple Items:
If an order contains multiple products, the products may be delivered together or in separate packages depending on product availability, packaging requirements and logistics.
Once dispatched, you will receive a tracking link via email.
Tracking Information:
Once your order has been dispatched, Ukase may provide tracking information through Email, SMS or WhatsApp using the contact details provided during checkout.
Delivery Attempts:
Our courier partners may make multiple delivery attempts if the recipient is unavailable. Customers are requested to provide an accurate delivery address and an active mobile number at the time of placing the order.
Unsuccessful Delivery:
If an order cannot be delivered because of an incorrect or incomplete address, recipient unavailability, refusal to accept the package or other customer-related reasons, the shipment may be returned to Ukase. Re-shipping may be subject to applicable additional charges.
Proof of Delivery:
The courier partner may require an OTP, signature or other delivery confirmation at the time of delivery, wherever applicable.
Product & Customization Conditions:
Ukase deals in Bookmarks, Posters, Umrah Manuals and Quran Labeling products. Certain customized, personalized, printed or bulk orders may require additional preparation and processing time. Customers will be informed where additional time is required.
Weather and Other Delays:
Delivery may be delayed due to severe weather, public holidays, courier disruptions, transportation problems, natural events, government restrictions or other circumstances beyond the reasonable control of Ukase. Such circumstances may affect the estimated delivery timeline.
Reporting:
Customers should report any damaged, missing, incorrect or significantly defective product to Ukase as soon as reasonably possible after delivery. Customers may be requested to provide photographs, videos, packaging images, order details and other information required to verify the issue.
Resolution:
After verification of the reported issue, Ukase may provide an appropriate resolution such as replacement, correction, refund or another applicable remedy, depending on the nature of the issue, product availability and applicable consumer protection requirements.
Ukase currently focuses on domestic shipping within India. International shipping is not generally available. If international shipping is specifically approved for an order, any applicable customs duties, taxes, import charges or other destination-country charges shall be handled according to the applicable laws and requirements of the destination country.
Ukase reserves the right to modify or update this Shipping & Delivery Policy from time to time to reflect changes in its business operations, products, delivery services or applicable laws and regulations. Any updated version of this policy will be published on this page. Changes will generally apply to orders placed after the updated policy becomes effective, unless otherwise required by applicable law.
For shipping, delivery, order tracking, damaged product, incorrect product or other delivery-related queries, please contact Ukase using the details below: Company: Ukase Mobile: +91 94113 95861 Email: contact@ukase.in Registered/Business Address: Ekta Vihar South, Moradabad, Uttar Pradesh, India Customers may contact us through the above details for assistance regarding their orders and delivery-related concerns.